Refund & Returns Policy

7-day fault guarantee

If your device has a fault that wasn't caused by misuse, tell us within 7 days of delivery or pickup. After inspection, we'll repair it, replace it or refund you.

Change of mind

Unopened, sealed items can be returned within 48 hours for store credit, as long as they are in their original condition. Opened or activated devices can only be returned under the fault guarantee or warranty.

Not covered

• Physical damage, liquid damage or broken seals after delivery
• Devices locked with your own iCloud or Google account
• Accessories missing from the original package

How refunds are paid

Approved refunds go back to your original payment method through Paystack, usually within 5–10 business days.